FAQ

How long does it take to implement EDI with my trading partners?
Do I need to be involved during the implementation of my EDI solution?
Can I carbon copy EDI transactions?
Will I be able to send EDI transactions to my logistics provider and warehouse?
Can you integrate with my accounting system?
We have custom software. Can you integrate with it?
What transaction types do you support?
My customers have specific EDI requirements. Can you support them?
How does it work when a customer sends me an order?
What happens if my customer upgrades their EDI system?
Do I have to install software?
How long are your contracts?
What payment methods do you accept?
Do I need a VAN or AS/2 communication support?
Do my trading partners have to be EDI by Design customers too?

Customer Support

We are here to help with any support query you have. Our expert team will respond to your query quickly and will deal with it efficiently.

Your trading partners will also get support from our experienced team, particularly in the initial onboarding phase and whenever they upgrade their EDI system.

Our objective is to ensure your EDI solution delivers for your business whether that is letting you trade with all your partners, ensuring you achieve EDI compliance, or improving productivity and making efficiency savings in your business.

Write to Us